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POSTAGE INFORMATION

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Pricing:

Local to Figgy & Co. HQ = $8
This is in essence Wellington region including Wellington City, Hutt Valley, Porirua & Kapiti Coast.

Rest of NZ =$11.00 flat fee. This includes the rest of the North Island & all of the South Island. This does not include NZ outer islands – (Chatham Islands, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island & d’Urville Island) which will incur additional costs. Please get in touch as we can work directly with you. 

Non-urban and rural surcharge = $4.50 (important, please note that rural/non-urban boundaries are set independantly by our courier provider and are often NOT New Zealand post)

Where can Figgy & Co deliver:
We send our boxes via courier New Zealand wide, within the North and South Islands. For New Zealand regions outside of this, email us directly to obtain a shipping quote.

PO Boxes: Deliveries to PO boxes are not possible at this time, as our boxes are too big and bulky. If you have an alternate address please let use know.

Rural customers shipping to a town address: We have many rural customers to who ship ‘care of’ to alternate addresses such as the local post shop/ four square, Post haste courier depot, farm supply store or friend / family member. If you use a suitable alternate address be sure to update your shipping address to that location.

Click and collect:

Free local pick-ups are available. Read all about it here. At present this option is limited to the times outlined below, and not available outside of these. We will notify you when your order is ready, and you can collect during the following windows: 

Tuesday &  Thursday 10.30 –  2pm.

What’s new about non-urban and rural deliveries?
Please take a moment to search our rural address finder if you live out of town or in a new part of town (please note, there may be some slight differences in what our website shows and the Castle Parcel systems, if you think your address is showing incorrectly on our website please let us know). 

Our courier service has non-urban (rural) boundaries that differ to New Zealand post. To ensure the timely delivery of your Figgy home cleaners please ensure the correct option is selected at checkout.

The non-urban surcharges we incur get passed on at cost to our customers; if your address is considered non-urban and not selected at checkout we will contact you for further payment. Alternatively you can use a different shipping address (e.g. workplace or an address in town).

Tracking your parcel:
When your order is dispatched from Figgy HQ, you will receive an automated email from us with your tracking details. Please use this courier link to track your parcel in transit. For any queries about your delivery, please contact our courier provider directly with your tracking number. Beyond this, feel free to contact us if required. 

Delivery time frames:
Urban addressed parcels are expected to arrive in 1-3 working days from leaving Figgy & Co. If you live rurally please expect delivery to take an extra few days as third parties (i.e. New Zealand post) are used as the rural delivery agent. If your parcel has not arrived in the expected time frame, please contact the courier provider using your tracking number for specific information pertaining to your delivery. While we have partnered with an efficient courier provider for delivery of your parcels, from time to time delays will occur which are outside of Figgy & Co. control.

Want to pick up?
If you would like to collect your parcel from Figgy & Co. directly please select “click & collect” at checkout. Once you have received an email from us indicating that your order is fulfilled you may collect your order at either of the allocated times specified above. Please note that as we have a manufacturing workshop, times outside of these options and entry into the workshop are not permitted. 

Damaged goods – sometimes it happens:
Please inspect all parcels upon delivery. Although unlikely, sometimes unavoidable damage can occur during transit. Please alert us via email (with photos if possible) AND retain the damaged goods for courier uplift as this is required for the claims process. 

If items you receive from Figgy & Co. are damaged at the time of delivery/pick up, we will comply with our obligations under the Consumer Guarantees Act 1993. 

Return & faulty items:
Orders placed online are final. Due to the nature of our products, we only accept returns for faulty products. Notification of faulty goods must be made via email within 5 working days of receipt and all returns must be approved by Figgy & Co. Ltd prior to being sent. Returned merchandise will not be accepted if it is held for more than 21 days after receipt.

If items you receive from Figgy & Co. are faulty at the time of delivery/pick up, we will comply with our obligations under the Consumer Guarantees Act 1993. 

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Contact Us

To get in touch with us, simply complete the form and we will be in touch as soon as possible.

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